Whether you're a client running documents through OuroDocs or a freelancer growing your referral pipeline, you should always know exactly how to reach us.
For clients
Already using OuroDocs or evaluating it for your team? Reach out with technical questions, integration ideas, or billing clarifications. We'd rather answer a direct question than let something stay fuzzy.
For freelancers
Need help with your referral link, onboarding pack, or payouts? We want your earnings to be as predictable and transparent as possible, with clear written rules.
General questions & partnerships
Not sure which bucket you fall into, or exploring a deeper partnership (agencies, dev shops, or platforms that want to integrate OuroDocs)?
A quick guide to who should contact what
If you're ever unsure where to start, this simple rule of thumb usually gets you to the right inbox:
- Your documents, data, or billing → support@ourodocs.com
- Your referrals, commissions, or payouts → freelancers@ourodocs.com
- Partnerships, collaborations, or anything else → hello@ourodocs.com
For sensitive account details, please reach out from the email associated with your OuroDocs account so we can verify ownership quickly. We'll never ask you to share your password over email.