Privacy Policy

1. Who We Are & How to Contact Us

OuroDocs is a document-processing service that helps turn recurring paperwork into structured data. If you have any privacy questions, you can reach us at:

Email: support@ourodocs.com

2. The Data We Collect

We collect three main categories of information:

• Account & contact details: name, email address, business name, billing information, and settings.
• Usage information: how you use the site and service (for example, login times, pages visited, and general interaction patterns) to understand reliability and performance.
• Document content: the files and data you upload or send through OuroDocs so we can process them as requested.

If you are a freelancer or affiliate, we may also collect payout details and information needed for tax or compliance purposes (for example, payment account identifiers or tax forms required by law).

3. How We Use Your Data

We use your data to:

• Provide and maintain the OuroDocs service.
• Process the documents and tasks you submit to us.
• Manage your subscription, usage, and billing.
• Prevent abuse, detect fraud, and protect the security of the system.
• Improve our tools, workflows, and models over time.
• Communicate with you about updates, changes, or issues with your account.

We do not sell your document contents, and we do not use them to target advertising to you.

4. Cookies & Similar Technologies

We use cookies and similar technologies to remember your session, keep you logged in, and understand how people use the site so we can improve it.

In general, cookies fall into a few categories:

• Strictly necessary: required for login, security, and basic functionality.
• Performance & analytics: help us see what's working, what's slow, and what needs attention.

You can control cookies through your browser settings. If you block certain cookies, some parts of OuroDocs may not work correctly.

5. Document Content & Confidentiality

The documents you send us are handled with care. We treat them as confidential and only use them for:

• Processing, extracting, or organizing data as part of our service to you.
• Quality assurance and improvement, where we may review a sample of processed items under controlled conditions.
• Security, backup, and reliability (for example, logs and encrypted backups).

Where possible, we work with anonymized or aggregated data when analyzing patterns or improving our systems.

6. When We Share Data

We share data only when it's necessary to run the service or required by law. Examples include:

• Service providers: hosting, storage, analytics, email delivery, payment processing (e.g., Stripe), and e-signature platforms (e.g., DocuSign).
• Freelancers: for clients, a freelancer may see only the information necessary to do the work assigned (for example, specific documents they are processing).
• Legal & safety: when required to comply with laws, enforce our agreements, or protect the rights, property, or safety of OuroDocs or others.

We do not sell your personal information. We do not share it with unrelated third parties for their independent marketing.

7. International Transfers

OuroDocs may use infrastructure or providers located in different countries. When data is transferred across borders, we take reasonable steps to protect it in line with applicable laws (for example, using standard contractual clauses where required).

8. Data Retention

We keep your data only for as long as it's needed for the purposes described in this Policy or as required by law.

• Account and billing information is retained while your account is active and for a period afterward, to comply with legal and tax obligations.
• Document contents may have shorter retention windows, depending on your plan and settings.
• Logs and analytics data may be retained for a limited period to help us diagnose issues and improve performance.

9. Security

We use technical and organizational measures designed to protect your data, including encryption in transit, access controls, and separation of environments.

No system can be guaranteed 100% secure, but we take security seriously and continually work to strengthen our protections. If we ever discover a data incident that affects you, we will investigate and, where required, notify you and/or regulators.

10. Your Choices & Rights

Depending on where you live, you may have rights over your personal data, such as the right to:

• Access a copy of the personal data we hold about you.
• Request corrections if data is inaccurate or incomplete.
• Request deletion of certain data, subject to legal and contractual limits.
• Object to certain types of processing or withdraw consent where processing is based on consent.

If you'd like to exercise any of these rights, contact us at support@ourodocs.com. We may need to verify your identity before acting on a request.

11. Children's Privacy

OuroDocs is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy as we improve OuroDocs or as laws change. When we do, we'll update the "Last updated" date and, where appropriate, provide additional notice.

If you continue to use OuroDocs after the updated Policy takes effect, that means you accept the changes.

13. Contact

If you have questions, concerns, or requests about this Policy, reach out to:

Email: support@ourodocs.com